How do I contact you?

For all enquiries please email customerservice@baklondon.com

We will endeavour to reply to all enquiries within 48 hours


How can I subscribe / unsubscribe to your Newsletter?

To subscribe click the following link and enter your details. We will keep you up to date on latest products and promotions including flash sales and discount codes.

To unsubscribe please click the link at the bottom of our newsletter


Is my personal information kept private?

Yes as per our privacy policy all of you information is considered to be private and confidential. All information provided by you will be held securely in line with the UK Data Protection Act.

We will not share your information with any other third party organisations.


What payment methods do you accept?

We accept Visa, MasterCard, American Express & Apple Pay.


Can I track my order?

Yes, if you choose our express delivery you will receive automatic updates via text and email from our courier so you can keep track of your order.


Can I cancel my order?

If you wish to cancel your order, please email customerservice@baklondon.com with your order number.

NOTE: Orders can not be cancelled once they have been shipped.


Can I return or exchange my purchase?

Yes, please see our shipping & returns policy or email us for a returns form customerservice@baklondon.com